Job Guidelines:

Operations & Customer Service:

1. Dispensing medicine as per prescription
2. Maintain proper drugs storage, rack layout, cold chain, refrigeration & upkeep of the pharmacy.
3. Greet the customers, keep eye – contact & provide good customer service.
4. Receive prescription or prescription refills.
5. Attend to prescriptions send by call center.
6. Count & retrieve tablets and items from rack & pack them.
7. Provide information on dosage and usage of medicines to customers as per requirement.
8. Generate bill and maintain cash counter.
9. Inform about appropriate substitute of unavailable drug and confirm with the customer’s referring physician telephonically.
10. Check the order before handing over to the customer.
11. Tally the filled prescription with the bill and also details like patient’s name, item, quantity, expiry & billing value.
12. Engage the customer during waiting time to fill the customer feedback form.
13. Effectively handle all inbounds calls regarding home door delivery requests and ATM.
14. To answer inbound calls regarding drug information.
15. Documents to be maintained.
16. Daily ATM card sales
17. Daily free home delivery services
18. Daily Outside Purchase (OP) statement file.
19. Narcotic drugs prescription issued
20. Daily category wise stock value printout.
21. Daily rack verification, gaps & adjustment receipts.

Logistics:

1. Daily indent SKUs from DC.
2. Coordinate daily recieval and arrangement of stock from DC.
3. Enter the quantity, batch number, expiry date and MRP of new stock in the computerized pharmacy-billing module on daily basis.
4. Carry out 100% stock tallying of the computerized stock with the assigned racks containing drugs, FMHG and generics.
5. Assist in segregation, early liquidation and removal of short expiry items with the DC expiry team.